Welcome to the Santander Trade Club Connecting your company with selected counterparts around the world

Privacy Policy

In this Privacy Policy, we explain in detail how we manage your information when you use this website.

Who is the data controller?

Banco Santander SA (hereinafter “Banco Santander”)
Postal address: Avda. De Cantabria S/N, 28660 Boadilla del Monte, Madrid
E-Mail: assistance@santandertrade.com
Data Protection Officer Contact: privacidad@gruposantander.es

What kind of information do we collect about you?

While browsing and using the website (hereinafter the “Website”) Banco Santander will process personal data of specified users in the data collection forms associated with the services provided. When the user visits our website, Banco Santander also stores the obtained data through cookies. Our Cookies Policy is available at this link and you can modify the configuration of the same: https://santandertrade.com/en/club/cookies-information.

The data requested in the forms included on the Website are, in general terms, mandatory (unless otherwise specified in the required field) in order to fulfill the purposes for which they are being collected. Therefore, of they are not provided or not provided correctly, the services offered through the Website cannot be provided in an adequate manner.

Banco Santander will process the following types of data based on the purposes set out in this Privacy Policy:

  1. Identifying data.
  2. Contact details.
  3. Data on personal characteristics.
  4. Transaction data on goods and services.
  5. Economic and financial data.
  6. Website browsing data.
  7. Other data provided by the users themselves to Banco Santander through open fields.

For what purpose does Banco Santander process your information?

The purposes of processing this data will be indicated in each of the forms available on the website.

The purpose of collecting your personal information are to authenticate your connection and allow you access to our website; to learn more about your profile interests and to be able to provide you personalised content and services; to send you alert messages when there is a new event of interest to your Company (if subscribed to this free service).

These alerts are sent by e-mail to the Registered Users; additionally, these alert messages can be sent through your selected mobile app, if the Registered User has chosen to do so and has provided a mobile phone number in “My Notifications” section.

Purpose of processing your personal data

Legal grounds for processing

Management of your registration on the Website for the provision of free personalized services in support of databases (assistance) and Payment Services (potential clients list, financial reports, target market scan, market trends, labeling rules, national standards).

Compliance with the contractual relationship or for the execution at the request of the user of pre-contractual measures or actions.

Create a business profile to send Banco Santander business information adapted to the users interests based on the following information: (i) the information provided by the user; (ii) the cookies. No automated decisions will be made based on this profile.


Sending of commercial communications and communications related to contents of interest.

Legitimate interest. Banco Santander’s legitimate interests are based on offering the user services events and content of interest to them as a Registered User and taking into account their reasonable expectations of receiving them.

Optimization and maintenance of the services, functionalities and content, as well as the identification of errors and problems on the Website.

Legitimate interest. Banco Santander’s legitimate interests are based on offering the services with the highest quality and the best possible experience.

Reports creation, statistics and internal analysis to improve the services, functionalities and content offered on the Website.

Legitimate interest. The legitimate interests of Banco Santander are based on the analysis of the Website’s operation.

Prevention and control of the Website’s use for illegal or unauthorized purposes, with or without economic purposes, and of incidents in its operation.

Banco Santander's legitimate interests.

Attention to the exercise of users’ rights.

Compliance with legal obligations.

Response to questions raised through the contact forms and/or the different communication channels offered to users.

Performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.

How long do we store your data?

The personal data provided shall be stored for the time necessary to fulfill the purpose for which they were collected and, once the purpose has been completed, they will be kept until the eventual liabilities deriving from said purposes expire.

To which recipients will your data be communicated?

Your data will not be transferred to third parties except by legal obligation (for example, to the State Security Forces and Corps or to the Courts and Tribunals) or when the intervention of third parties is necessary for the provision of the contracted service (for example, to banks and/or financial institutions, etc.). No international data transfers will be carried out.

However, we do count with the cooperation of third-party service providers who may have access to your personal data and who will treat the data in our name and on our behalf as a result of the provision of the services. Banco Santander has strict criteria for selecting service providers in order to comply with its data protection obligations, and we undertake to sign the the corresponding data processing contracts and to impose obligations on them, among others, on technical and organizational measures. These service providers are active in legal services, multidisciplinary professional services, provision of technological services and customer service services.

Will profiles be created with my data?

If you give your consent, we will develop your business profile, based on the information you provide us and, where appropriate, on the information we obtain obtain when you visit our Website through cookies, in order to provide you with offers and marketing information according to your interests.

No automated decisions will be made on the basis of such profile.

What are your rights when you provide us with your data?

Users have the right to obtain confirmation of the processing of their data carried out by Banco Santander.

You may exercise your rights of access, rectification, deletion and portability of data, limitation and opposition to their processing, as well as the right not to be the subject of decisions based solely on the automated processing of your data, if applicable.

In addition, data subjects have the right to address and lodge a complaint with the Spanish Data Protection Agency at Calle Jorge Juan 6, 28001, Madrid, and to contact our Data Protection Officer.

How can you exercise your rights?

You can exercise your rights by sending a request to Banco Santander with the reference “exercise of rights” to Avda. De Cantabria S/N, 28660 Boadilla del Monte, Madrid, to the attention of the Data Protection Officer, or by sending an e-mail to: privacidad@gruposantander.es, attaching a photocopy of your identity document and specifying the right you wish to exercise.

How can you withdraw your consent given for the submission of commercial information?

We would like to be able to send you information about products and services that might be of interest to you. Even if you give us your consent to receive marketing information from us, you may remove your consent and unsubscribe from receiving at any time.

As a user, you have the right to object to new communications for purposes related to the marketing of our entity when it is based on our legitimate interest.

If you no longer wish to receive marketing communications, please unsubscribe by clicking on the link " Unsubscribe " which will appear in the e-mails you receive. You may also withdraw your consent to receive commercial information at any time by contacting us the addresses indicated in the previous section “How can you exercise your rights?”.

Information on the origin of the data

The data processed comes from the data subject. Banco Santander also processes the data we obtain through cookies when you visit our website. Our Cookie Policy is available at this link: https://santandertrade.com/en/club/cookies-information

Other websites

Our Website contains links that redirect to other websites that are not under control of Banco Santander. Our privacy policy only applies to our Website, therefore, when redirecting to other websites through the links provided, you should take into consideration the privacy policy of those websites in order to learn about the management of your personal. Under no circumstances will this redirection be understood as a transfer or communication of personal data by Banco Santander to the third party.

Changes to our Privacy and Cookie Policy

Our Privacy and Cookie Policy is subject to periodic reviews and updates. Any changes will be notified through the Website.

Acceptance, understanding and consent

Users are provided with information relating to the processing of their data through this privacy policy, written in a simple and transparent manner, and the user accepts and understands the content of the same. Otherwise, do not accept the privacy policy or make use of the Website.

Last update: August 2022