Welcome to the Santander Trade Club Connecting your company with selected counterparts around the world

Data privacy

In this Privacy Policy we provide a detailed explanation of how we process the information we gather on you when you use this website.


Who is the data controller?


Banco Santander, S.A.

Postal address: Avda de Cantabria, s/n, 28660 Boadilla del Monte, Madrid

Email: assistance@santandertrade.com          

Data Protection Officer contact: privacidad@gruposantander.es


What kind of information do we collect about you?

When the nature of the activity requires gathering a user's personal data, Banco Santander includes a inscription in the data-collection form indicating the reason for collecting this personal data as well as all the conditions for processing it in accordance with Spanish personal data protection laws.

Banco Santander stores the data obtained when the user visits our website through cookies. This link shows our Cookies Policy and you can change their configuration.


How do we use your information?


The purpose for processing your data appears on each of the data collection forms available on the website.

Your personal data are collected for the purpose of authenticating your connection and allowing you to access our website; finding out more about your company's interests so as to be able to provide personalised content and services; sending you alerts when new content becomes available on our website (if you have subscribed to this free service); and notifying you by email of upcoming events relating to you in the Club, on the Network and on the seminar platform on the network, providing you have been registered on any of them.

Purpose of processing your personal data

Legal grounds for processing

Management of your registration on the website for the provision of Free Personalised Services such as support for databases (assistance) and Payment Services (list of business counterparties, Target Market Scan, Market Data Statistics, National Labelling Regulations)

Processing the user's request

Create a commercial profile to send Banco Santander commercial information adapted to the user's interests based on the following information: (i) the information provided by the user; (ii) cookies. Automated decisions will not be taken based on this profile.

Banco Santander's legitimate interests.


How long do we keep your data?

The personal data provided will be kept for as long as takes to fulfil the purpose for which they were collected and to establish any responsibilities that may arise from this purpose, as well as for the periods laid down in the regulations governing files and documentation.


Who will be the recipients of your data?


Your data will not be transferred to third parties except where there is a legal obligation or where third parties need to intervene to provide the service contracted (for example to banking and/or financial institutions, etc.). International data transfers will not be made.


Will profiles be created with my data?


If you give your consent, we will create a "commercial profile" based on the information provided and, where applicable, on the information we get from the cookies when you visit our website so as to be able to send you offers and commercial information in accordance with your interests.  Automated decisions will not be taken based on this profile. You will find comprehensive information on our Cookies Policy and can configure cookies on our website through this link


What are your rights when you provide us with your data?


Users have the right to obtain information on the processing that Banco Santander undertakes on their data.


You have the right of access, rectification, erasure and portability of your data, the right to restrict and object to processing, as well as the right to not be subject to decisions based solely on the automated processing of your data, where this is the case.


Data subjects are also entitled to contact the Spanish Data Protection Agency, at Calle Jorge Juan 6, 28001, Madrid.


How can you exercise your rights?

You can exercise your rights by sending a request to Banco Santander quoting the reference "exercise my rights" to [include the address for exercising your rights].


How can I withdraw my consent to being sent commercial information?

We would like to send you information on products and services that may be of interest to you. Even though you have given your consent to the receipt of marketing information, you can cancel this service at any time.

As a user, you have the right to refuse further communications relating to our company's marketing.

If you no longer wish to receive marketing communications, then follow the link to "Cancel your subscription" which appears on all the emails your receive. You can also withdraw your consent to the receipt of commercial information at any time by contacting any of the addresses indicated in the above section entitled "How can I exercise my rights?"


Information concerning the origin of the data

The data processed originate from the data subject. Banco Santander also processes the data obtained through cookies when the user visits our website. This link shows our Cookies Policy.

Which data does Banco Santander process?

Data resulting from browsing on the website including data collected from the personal data forms on the website. For updated information go to the following link.

Other websites

Our website has links to other websites. Our Privacy Policy only applies to our own website, so when you click on other websites you should click on the privacy policy applicable to the website in question to see how your personal information will be managed.

Changes to our Privacy and Cookies Policies

Our Privacy and Cookies Policies are subject to regular changes and updates. Any change will be notified through this website. This Privacy Policy was updated on 11 January 2019.


The original version of this document is in Spanish and can be consulted selecting the spanish version (es)